With the continuous appearance of new online businesses, having a clear customer retention policy becomes increasingly necessary if you want to increase and maintain a growth policy.
These are some useful strategies to do so:
The customer service is a constantly evolving process.
Keep up to date as regards technology and your users’ tastes and concerns.
It’s important to encourage and use customer feedback to analyse their reactions and understand potential improvements. It should be easy for customers to share their views and ideas.
Nobody wants bad quality products. High quality products a must for some customers, and you should offer them if you don’t want them to go somewhere else.
Make customers feel that you like your job. A good attitude is contagious.
Keep employees happy to keep customers happy.
Sometimes you simply cannot compete against a competitor. This doesn’t mean that you should ignore their prices. You should bear sector trends in mind. and often lower your prices to maintain your customer base.
Here is a little infographic.