E-commerce, Telephone Support and Customer Expectations in 2014

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Although you would be forgiven for thinking that telephone sales are no longer relevant in the highly digitised 21st century, many businesses would argue that you couldn’t be more wrong. A new report published by leading call tracking provider ResponseTap explains that an easily accessible and seamless telephone support system isn’t only helpful to your […]

Customer Retention

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With the continuous appearance of new online businesses, having a clear customer retention policy becomes increasingly necessary if you want to increase and maintain a growth policy. These are some useful strategies to do so: The customer service is a constantly evolving process. Keep up to date as regards technology and your users’ tastes and concerns. […]